Refund policy

Approved updated: Oct 7, 2026

90-Day Money-Back Guarantee
At The Ultimate Human Water, we want you to feel confident about your purchase. If you are not satisfied with an eligible product purchased from our online store, contact us within 90 calendar days after delivery to request a return and a refund of the full product purchase price, including applicable product taxes.

You may open and try your product during this period. Opened or used products and systems that have been installed and used are eligible under this guarantee, subject to the exceptions below. Normal use does not disqualify a return. No restocking fees apply to returns under this guarantee.

Return Eligibility
Your return request must be submitted within 90 calendar days after you receive the product. Please provide your receipt, order number, or other proof of purchase.

For systems, return the system and the components and accessories included with your purchase. Use the original packaging if available; otherwise, use suitable protective packaging. Products do not need to be unopened or unused to qualify.

For bottled water and other consumable products, contact us for instructions on returning any remaining product or packaging. Bottles do not need to be full to qualify.

How to Request a Return
Email info@maw-wellness.com with your order number, the product you would like to return, and a brief explanation of your request so we can assist you.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Please obtain return authorization before shipping an item back. Items sent back without a prior return request will not be accepted.

Return address:
68 Miracle Mile
Coral Gables, FL 33134

For installed systems, contact us before disconnecting or removing the equipment so we can provide return instructions.

You can contact info@tuhwater.com with any return questions.

Damages, Defects, and Incorrect Items
Please inspect your order upon delivery and contact us immediately at info@maw-wellness.com if an item is defective, damaged, or incorrect. Include your order number and photos, if available, so we can evaluate the issue and help resolve it.

Exceptions / Non-Returnable Items
Custom products, including special orders and personalized items, are not eligible for returns under this guarantee. Sale items and gift cards are also non-returnable. Please contact us before purchasing if you have questions about an item's eligibility.

These exclusions do not limit rights or remedies you may have under applicable law for defective, damaged, or incorrect goods.

Exchanges
To obtain a different item, request a return of the item you have. Once your return is accepted, place a separate order for the new item.

Store credit and exchanges are not available for Klarna purchases. Eligible Klarna returns are refunded through Klarna.

Refunds
We will notify you when we receive and inspect your return and confirm whether your refund is approved. Inspection verifies that the return meets this policy; opening, using, or installing an eligible product is not, by itself, a reason to deny a refund.

Approved refunds cover the full purchase price paid for the eligible returned product, including applicable product taxes. No restocking fee will be deducted.

For purchases made without Klarna, we will issue the approved refund to your original payment method within 8 business days after approval. Your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, contact info@maw-wellness.com.

Klarna Purchases: Return & Refund Terms
The same 90-day money-back guarantee applies to eligible products purchased through Klarna. Opened or used products and installed systems qualify on the same basis as purchases made with other payment methods. The exceptions listed above also apply. 

Return requests must be made within 90 calendar days of delivery. Free return postage is provided for accepted Klarna returns and no restocking fees apply. No store credit or exchanges are permitted.

We will submit an approved refund to Klarna within 14 business days after receiving and inspecting the returned item. Klarna will process the refund and adjust the payment plan or return amounts already paid, as applicable. Klarna's processing time is separate from our refund submission time.

Report your return in the Klarna app and follow Klarna's instructions regarding your payment schedule while the return is being processed.

These Klarna-specific payment and postage terms take precedence over conflicting general terms in this policy; they do not shorten the 90-day guarantee.